Academy

Build the skills your organisation needs, in-house.

Practical, certified customer experience training, whether you're setting direction, doing the day-to-day work, or just getting started.

2 courses available now

For Executives

Understand what good customer experience actually costs and returns, so you can set direction and hold your teams to a clear standard, without needing to become a practitioner yourself.

For Employees

Practical, applied training for the people who design, run, and improve customer experience day to day: research, journey mapping, data, and reporting, taught with real tools, not just theory.

For Everyone

No prior research or CX background required. Every course starts from first principles and builds up to genuinely useful, job-ready skills.

Available courses

Survey Builder Workshop

Survey & Market Research intermediate Cross-Industry

Survey Builder Workshop

Same survey skills, plus a hands-on tool: build a real survey, simulate responses, and catch bias before you launch.

$199.00

Ask Better, Decide Better

Survey & Market Research intermediate Cross-Industry

Ask Better, Decide Better

Design surveys people actually finish, and trust the data you get back.

$149.00

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